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Customer Management

Maintain a centralized record of every client relationship. Contact details, outstanding balances, and full transaction history -- organized and accessible.

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A Complete View of Every Client

Strong client relationships depend on having the right information at your fingertips. Kantivo consolidates contact details, billing history, and open receivables into a single, navigable record for each customer. Identify your highest-value accounts, flag overdue balances, and keep critical notes where your team can find them.

Each customer profile links directly to associated invoices, payments received, and credit adjustments. Selecting any customer gives you an immediate, comprehensive picture of the financial relationship.

Complete Contact Records

Capture business names, primary contacts, phone numbers, email addresses, and additional custom fields -- all stored centrally.

Balance Tracking

View outstanding amounts, overdue totals, and historical payment patterns for any customer at a glance.

Transaction History

Invoices, receipts, and credit memos are all tied to the customer record, forming a complete financial timeline.

Quick Actions

Generate a new invoice, log a payment, or produce a statement without leaving the customer's profile.

Multiple Contacts per Client

Real businesses rarely have just one person handling the money. The AP clerk pays the bills, the owner wants to see the statement, the controller needs a copy for reconciliation. Kantivo lets every client carry as many contacts as you need - each with its own role, email, and delivery preferences.

Designated Primary Contact

Choose who goes in the To: line of every invoice email. Switch it whenever personnel change - the rest of the account history stays intact.

Automatic Cc

Any contact marked to receive invoices is automatically Cc'd when you send. No retyping addresses, no missed recipients.

Per-Contact Delivery Rules

Independent opt-ins for invoices, estimates, and statements. Send quotes to the project team, bills to accounts payable, and the monthly summary to the principal — each contact sees only what they've opted into.

Roles That Make Sense

Tag each contact as Billing, Owner, Technical, Legal, Accounting, or Other. Makes it obvious at a glance who does what on the account.

Customer Information Fields

Customer Credit Tracking

When a customer overpays an invoice or makes a payment that exceeds their balance, Kantivo automatically records the difference as a customer credit. These credits sit on the customer's account and can be applied to future invoices, reducing the amount the client owes without any manual journal entries from you.

Automatic Overpayment Detection

When a payment exceeds the invoice total, the surplus is captured as a credit on the customer record automatically.

Apply Credits to Invoices

When creating or receiving payment on a future invoice, apply available credits to reduce the amount due -- partially or in full.

Credit Balance Visibility

Each customer profile displays the current credit balance alongside outstanding receivables, so you always know the full picture.

Credit History

View a complete log of how credits were created (overpayments, manual adjustments) and how they were applied over time.

Powerful Features

Strengthen Your Client Relationships

Try Kantivo free for 30 days with unlimited customer records. No credit card needed.

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